FAQs
We’re more than robes — here’s everything we make and sell. Find quick answers about our personalized pieces, Mahjong collection, baby and kids’ gifts, home goods, shipping, gifting, and more.
Ordering & Personalization
Which products can I personalize?
Personalization is available on robes, kids’ robes, spa wraps, select blankets, sweatshirts, Mommy & Me robe sets, select totes and bags, and most Angel Dear and Kissy Kissy baby items. Available options appear on each product page.
Which products are sold as designed, without personalization?
Our slippers; Mahjong tiles, mats, racks, bundles, travel sets, card games, and collector’s editions; and most home goods are not personalized. This includes tabletop pieces, Hazel Mazel stoneware, picture frames, Bodrum linens, candles, door signs, bedding, and games. Most baby items and plain totes or pouches are also sold as designed.
How can I tell whether a specific item is personalizable?
Look for a personalization or monogram option on the product page. If no option is shown, the item is sold as designed. Not every item within a collection has the same options.
What personalization options do you offer?
Where offered, you can add a name, initials, monogram, date, nickname, or custom wording. Robes may include Classic, Signature, or Statement embroidery, with available font and thread-color choices shown on the product page.
Where can embroidery be added?
Front and/or back embroidery is available on select products. We can also embroider the hood or pocket on select items. Choose only from the placements shown on that item’s product page.
Can you create a custom design, graphic, or logo?
Often, yes. Our Special Projects service supports custom apparel, jean jackets, logos, corporate branding, and other bulk or one-of-a-kind ideas. Email info@wrappedinacloud.com before ordering so we can confirm what’s possible.
What should I check before placing a personalized order?
Please review the spelling, capitalization, font, thread color, placement, product size, and color before checkout. Personalized items are final sale. If you notice a mistake after ordering, contact us immediately; changes may not be possible once production begins.
Shipping & delivery
How long does personalization take?
Monogramming and embroidery add 7–10 business days to processing before shipment.
Do you offer rush processing?
A $20 rush-processing option is available on personalizable products where shown. Rush processing shortens production to 3–5 business days; shipping time is additional.
How much is shipping within the continental United States?
Orders under $150 ship for $7. Orders of $150 or more ship free within the continental United States.
Which carriers do you use?
Orders may ship with USPS, UPS, FedEx, or DHL, depending on the order and destination.
Do you ship internationally?
Yes. International shipping rates are calculated at checkout.
What does pre-order mean?
A pre-order lets you reserve an item before it is ready to ship. The product page will show the current estimated delivery or ship-out timing and any payment details that apply. Dates vary by item, especially within our seasonal and holiday Mahjong collections. By pre-ordering your item, you save youru spot in the queue, since a lot of our items are special collection items.
Returns & exchanges
Can I return or exchange a personalized item?
Customized and personalized items are final sale because they are made especially for you. Please double-check all personalization details before placing your order.
What if my order arrives damaged or the personalization is incorrect?
Email info@wrappedinacloud.com as soon as possible with your order details and clear photos of the item and packaging. We’ll review the issue and help with the next steps.
Can I return a non-personalized item?
Please contact info@wrappedinacloud.com within 14 days of receiving your item to confirm eligibility and return instructions. Items must meet the conditions in our current return policy.
Gifting
Can I include a gift message?
Yes, where gift wrap is offered. Add your message in the gift-wrap field on the product page; messages are limited to 120 characters.
Can I ship a gift directly to the recipient?
Yes. Enter the recipient’s shipping address at checkout, and select gift wrap and add a message on eligible products if you’d like the order to arrive gift-ready.
Product care & materials
How should I care for robes, apparel, wraps, and blankets?
Care instructions vary by fabric and style. Many robes are machine washable; always follow the care label on your item to protect the fabric and embroidery.
What are your Mahjong products made from, and how should I care for them?
Materials vary by design. Many tile sets use premium resin acrylic with hand-painted details; mats typically pair a polyester surface with non-slip rubber backing; racks may be acrylic, mother-of-pearl, or marble. Keep pieces dry, wipe gently with a soft cloth, and follow any care directions on the product page.
What materials are used in your baby, bedding, and home collections?
Materials are listed on each product page and include Peruvian pima cotton, bamboo and microfleece baby fabrics, faux micro-mink and sherpa blankets, stoneware, table linens, and bedding. Our Mahjong tile candles are made with 100% soy wax, have a 50+ hour burn time, and feature a White Tea & Mint scent.
Sizing
How do I choose a robe or sweatshirt size?
Use the size guide and options on the product page. Women’s robes run from S through XXL on select styles, men’s plush robes are offered in S/M and L/XL, and adult sweatshirts range from XS to 4XL on select styles.
How do slipper sizes work?
Sizing varies by style. Options may include women’s US ranges such as 5–6, 7–8, 9–10, and 11, grouped sizes, half sizes, or kids’ sizes. Check the selected product page before ordering.
What sizes are available for baby and kids’ products?
Availability depends on the item. Kids’ robes cover sizes from approximately 0–2 through 14–16, baby apparel ranges from newborn through 24 months, and select pajama sets extend to size 6Y. Use the options shown on each product page.
Payments & financing
Which payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Can I pay in installments?
Shop Pay installments are available on eligible orders of $35 or more. Available terms are shown during checkout.
Bulk & corporate orders
Do you offer bulk, corporate, or fully custom projects?
Yes. Our Special Projects service can help with custom jean jackets, personalized apparel, corporate branding, group gifts, and other custom or bulk needs. Email info@wrappedinacloud.com with your idea, quantity, timing, and logo or artwork details.
Still need help?
How can I contact Wrapped in a Cloud?
Email info@wrappedinacloud.com with your product, order, gifting, or customization question. We’re happy to help you find the right option.
Questions? Email info@wrappedinacloud.com